State Farm® Insurance Agent Rusty Scheel

"This particular agency is extremely unethical and only care about finalizing the policy. I was given an insurance quote on one vehicle than later added another vehicle. Statefarm did not discuss the terms of the second vehicle just adjusted my payment. When my car got in an accident I file a claim and was told that my deductible was 10,000 yes you heard it right 10,000. I never even know that a 10,000 deductible existed. I called my agent and said I didn’t agree to a 10,000 deductible it must be a typo Rusty Scheel my agent pretended like he wanted to help me by looking into what went wrong he promise to call me back but had one of his employees call me back instead trying to aggressively convince me that I agreed to a 10,000 deductible. Why would anyone want to pay 10,000 out of pocket on a car that is only valued at 19,000. Please don’t use this office they are very unethical and the will canceled your policy even after they deny your claims."

"Been a client for a number of years now and have to say the Rusty Scheel Team makes it easy. Jenna is responsive and always willing to help. Keep it up!"

"Henna is always there to answer any questions and makes everything so easy. Highly recommend Rusty and his team for your insurance needs."

"So far I have being with Rusty for a few years, they gives me the best rate, I tried to switch with another agent or company but that quote was extremely high."

"Always attentive to our needs and fast to respond."

"Rusty and his team are the best. They’ve helped our family with all of our insurance needs for many years."

"Rusty and his team are always out to help me make good decisions. Rusty is an awesome agent."

"Jenna in Rusty's office was very responsive to everything requested. Great local agency."

"Terrific State Farm office. Friendly, efficient, knowledgeable, professional. Always easy to communicate with them and ask a question, or get help. No long automated telephone choices to deal with. Having a small, local office that I can easily contact is a breath of fresh air."

"I just cancelled my last policy with them. I used to have all my policies here, but the quality of service has declined recently. Each call i've made to the office has resulted in them not being helpful with a few insurance issues/questions that have led to them just trying to defend themselves and argue on the phone. Not only did i get my insurance reduced by 50% with another provider, but the customer services is better. Overall ratings are high here, but they are not as great as these reviews are showing so just be careful."

"MY EXPERIENCE WITH STATE FARM HAS BEEN A SUCCESS, I REALLY LOVE THE SERVICE THEY PROVIDES. GOOD JOB.."

"Good coverage and good service. I strongly recommend Rusty"

"Very helpful and kind folks!"

"We have been with Rusty Scheel for many years and the experience has been wonderful. Team is very professional and polite. They always give the right guidance. Thanks Team."

"I’ve been doing business with State Farm & Rusty Scheel’s group for 15+ years & I give them 5 Stars ⭐️⭐️⭐️⭐️⭐️ & two thumbs up 👍🏼👍🏼 for the great service & friendship ! Eric S."

"This agency delivers high quality customer service at a reasonable price."

"responsive to requests!!"

"Helpful and responsive team."

"Jenna is absolutely amazing! She is always prompt and attentive whenever I need help with my insurance. Her professionalism and quick responses make the whole process so much easier. I highly recommend Rusty and his team for anyone looking for reliable and friendly insurance service!"

"Hi Jenna - I just wanted to take a moment to thank you and the entire Rusty Scheel State Farm office for your wonderful assistance during my family's recent policy updates and renewals. Your patience, thoroughness, and professionalism in answering all my questions truly stood out and made the process smooth and reassuring. I’ve been a loyal customer of this office for over 15 years, and it’s because of people like you that my family continues to feel confident and well cared for. You’re a fantastic office manager—always willing to work with customers to ensure they feel heard, supported, and informed. If anyone is considering reaching out to the Rusty Scheel office, I wholeheartedly recommend connecting with Jenna. You’ll be in great hands."

"I've been working with Kara and she always make sure that im taken care of"

"I have been with State Farm for long time .very friendly Customer service!!"

"Jenna and Rusty are always super helpful when we have questions and there are changes to our policies. They provide quick and efficient service always!"

"We have been with Rusty for over 20 years and have been very happy with him and his staff. His professionalism and knowledge have ensured us that we are carrying proper coverage for all our insurance needs. He has always taken the time to discuss any questions or concerns we may have."

"We have been working with the office of Rusty Scheel for 20+ years!! Always professional and at the same time they make you feel very important with down home service that always satisfies. Great people!!!"