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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Martika Gartman

April 7, 2026

5  out of  5
rating by Martika Gartman
"We have been with Rusty Scheel or his predecessor for nearly 20 years. We had to leave because of some medical issues and we went to USAA. We kept some of our business still with Rusty and I went in today and Jenna ran quotes and Rusty is going to save us nearly $3,000! Super glad to be back all at State Farm again. I was a State Farm lobbyist when we moved in. Thanks Rusty and Jenna for bringing me back! Let Jenna run a quote for you today. What do you have to loose--maybe you will save a lot."
We responded:
"Thanks so much for the amazing review, Martika! We really appreciate your support here in Clarendon Hills . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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john miller

April 7, 2026

5  out of  5
rating by john miller
"After returning from a long trip last night, I found that I had mistakenly canceled my auto insurance. I immediately texted my agent, Rusty Scheel, and explained in panic mode that I needed to reinstate my coverage. He immediately responded and set forth to resolve my issue. By morning, Rusty had resolved my issue! I now am driving one again. I continue to consider Rusty one of the best insurance and/or financial agents I have ever dealt with over many years. Rusty has never let me down. When he tells me to remain calm and that he will fix an issue, the issue is fixed in short time. If you are shopping for an extremely reliable insurance agent for auto and homeowners (of which we have through Rusty and State Farm), I recommend you contact Rusty Scheel. John Miller"
We responded:
"Thanks so much for the fantastic rating, john! We are so glad you had a positive experience with us here on State Farm Agent Rusty Scheel’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Neeta T

March 18, 2026

5  out of  5
rating by Neeta T
"Rusty is very responsive, easy to reach and gets things done swiftly. I would def recommend him!"
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joe

March 11, 2026

5  out of  5
rating by joe
"Rusty and his team have served me and my family very well over 10 years. Have always been very professional and helpful with all our insurance needs"
We responded:
"joe, thank you so much for the wonderful review and the kind words about our team We really appreciate your kind words. we are always here to help!"
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corina radu

March 11, 2026

5  out of  5
rating by corina radu
"Wonderful service, attentive to your needs, We kept renewing as long as the fees were great and so far they are."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Clarendon Hills to know that you had such a wonderful experience with us here on State Farm Agent Rusty Scheel’s Team."
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Kate Mueller

March 9, 2026

5  out of  5
rating by Kate Mueller
"Responsive service locally coupled with the ease and convenience of the State Farm app. The team at Rusty’s office is great - always responsive and always helpful over 10+ years as a policy holder across many lines."
We responded:
"That you kate, we are very thankful for your trust and loyalty to our office, "
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Kevin Cooper

March 6, 2026

5  out of  5
rating by Kevin Cooper
"Rusty has always been extremely responsive to my requests and goes above and beyond in explaining answers to my questions"
We responded:
"Kevin, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Andy OHara

March 3, 2026

5  out of  5
rating by Andy OHara
"Always have received great service and response from Rusty's team"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Rusty Scheel’s Team. "
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Ben Calderone

February 26, 2026

5  out of  5
rating by Ben Calderone
"I honestly can’t say enough good things about Rusty Scheel’s State Farm office. Rusty and his team are just great people — easy to talk to, super responsive, and they actually take the time to explain everything so it makes sense. Insurance isn’t always the most exciting thing to deal with, but they make it simple and stress-free. Anytime I’ve had a question, they’ve gotten back to me quickly and made sure I felt comfortable with my coverage. It’s nice working with a local office that treats you like more than just a policy number. Highly recommend Rusty and his team!"
We responded:
"Ben, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Rusty Scheel’s Team is just a call or email away!"
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Michael Hughes

February 24, 2026

5  out of  5
rating by Michael Hughes
"Always a great experience - it's great to have a true partner as your agent and supported by a great team!"
We responded:
"Michael, thank you for your wonderful review of State Farm Agent Rusty Scheel’s Team!"
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Linnea Anderson

January 29, 2026

5  out of  5
rating by Linnea Anderson
"We had some issues with our policy coverage. They responded quickly and were able to get it the premiums reduced. Always a BIG win when they can save you money!"
We responded:
"Thank you so much for the 5-stars, Linnea! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Ricky Nichols

January 28, 2026

1  out of  5
rating by Ricky Nichols
"This particular agency is extremely unethical and only care about finalizing the policy. I was given an insurance quote on one vehicle than later added another vehicle. Statefarm did not discuss the terms of the second vehicle just adjusted my payment. When my car got in an accident I file a claim and was told that my deductible was 10,000 yes you heard it right 10,000. I never even know that a 10,000 deductible existed. I called my agent and said I didn’t agree to a 10,000 deductible it must be a typo Rusty Scheel my agent pretended like he wanted to help me by looking into what went wrong he promise to call me back but had one of his employees call me back instead trying to aggressively convince me that I agreed to a 10,000 deductible. Why would anyone want to pay 10,000 out of pocket on a car that is only valued at 19,000. Please don’t use this office they are very unethical and the will canceled your policy even after they deny your claims."
We responded:
"I want to sincerely address your concerns and clarify the situation. I along with every member of my team has spoken to your multiple times. I have personally reviewed the original application and all notes from every transaction you’ve had with my team since 2024. This includes examining quotes, applications, signed documents, the addition of your second vehicle, and all renewals sent out with coverages since your policy originated. We always provide every customer with options regarding coverages and deductibles, but the choice of coverage, deductible, and premium ultimately rests with each individual. My agency’s goal has always been to provide transparent information and support throughout this process. As you and I have discussed multiple times, if there were any errors or documentation to support your concern, we would be the first to submit it on your behalf."
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Joe Zager

January 27, 2026

5  out of  5
rating by Joe Zager
"Been a client for a number of years now and have to say the Rusty Scheel Team makes it easy. Jenna is responsive and always willing to help. Keep it up!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Brian Kelly

January 7, 2026

5  out of  5
rating by Brian Kelly
"Henna is always there to answer any questions and makes everything so easy. Highly recommend Rusty and his team for your insurance needs."
We responded:
"Thank you brian for the review, we look forward to working with you again. "
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Moisés Magaña

December 16, 2025

5  out of  5
rating by Moisés Magaña
"So far I have being with Rusty for a few years, they gives me the best rate, I tried to switch with another agent or company but that quote was extremely high."
We responded:
"Hi Moises, thank you for the business. Rusty "
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Kirsten Schmidt

December 16, 2025

5  out of  5
rating by Kirsten Schmidt
"Always attentive to our needs and fast to respond."
We responded:
"Thank you Kristen for the nice review. Happy holidays, Rusty "
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RA Bergin

December 1, 2025

5  out of  5
rating by RA Bergin
"Rusty and his team are the best. They’ve helped our family with all of our insurance needs for many years."
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Kimmi Pangallo

November 24, 2025

5  out of  5
rating by Kimmi Pangallo
"Rusty and his team are always out to help me make good decisions. Rusty is an awesome agent."
We responded:
"Kim we appreciate your business and friendship over the years. "
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Paul Kelly

November 18, 2025

5  out of  5
rating by Paul Kelly
"Jenna in Rusty's office was very responsive to everything requested. Great local agency."
We responded:
"Thank you Paul, Jenna is a leader in our office with her 20 years of experience is one of the best at what she does. We’ll pass along the kind words. "
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Janice Strom

November 17, 2025

5  out of  5
rating by Janice Strom
"Terrific State Farm office. Friendly, efficient, knowledgeable, professional. Always easy to communicate with them and ask a question, or get help. No long automated telephone choices to deal with. Having a small, local office that I can easily contact is a breath of fresh air."
We responded:
"Janice we really appreciate you and your business with our office. We pride ourselves on always giving personal attention to each and every one of our customers. Thank you for sharing your experience with our team."
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Hani Masood

November 13, 2025

2  out of  5
rating by Hani Masood
"I just cancelled my last policy with them. I used to have all my policies here, but the quality of service has declined recently. Each call i've made to the office has resulted in them not being helpful with a few insurance issues/questions that have led to them just trying to defend themselves and argue on the phone. Not only did i get my insurance reduced by 50% with another provider, but the customer services is better. Overall ratings are high here, but they are not as great as these reviews are showing so just be careful."
We responded:
"Hi Hani, we appreciate your years of business with our office. I know you spoke with us this week about backdating a cancellation of one of your policies. If you can get us a declaration page from your current carrier on when coverage began we’d be happy to submit to our underwriting department for you Please feel free to call or stop in with any questions. "
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Melissa Joned

November 4, 2025

5  out of  5
rating by Melissa Joned
"MY EXPERIENCE WITH STATE FARM HAS BEEN A SUCCESS, I REALLY LOVE THE SERVICE THEY PROVIDES. GOOD JOB.."
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RAVI DUDEJA

October 28, 2025

5  out of  5
rating by RAVI DUDEJA
"Good coverage and good service. I strongly recommend Rusty"
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Jessica Jenkinson

October 24, 2025

5  out of  5
rating by Jessica Jenkinson
"Very helpful and kind folks!"
We responded:
"Thank you Jessica, have a great weekend "
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Mike Rudolph

October 23, 2025

5  out of  5
rating by Mike Rudolph
"Very responsive and great customer service"
We responded:
"Thank you Mike, we appreciate the business. "